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What people really say about Lilly Enterprises!

Here at Lilly Enterprises LLC, we want to make sure our customers get the very best service possible.

Customer reviews can be a goldmine of insider info about the pros and cons of a service. Sorting through reviews might impact your confidence, good or bad, in a company, and you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. We hope that you’ll see positive gems in the mix of reviews we get so that gives you an idea of what our service is truly like at its best.

Please let us know how we are doing by clicking on your star level below! 

Bill was excellent and diagnosed the issue right away.
Phil Yandel (PhilCYA)
Phil Yandel (.
Always appreciate their professional, responsive technicians. They know what they are doing and care about their customers. Outstanding qualities in HVAC service business!!
Laura Staton
Laura S.
Good job done!! Reliable and honest.
beth gregory
beth G.
Great gentleman, super nice. Love how fast and helpful he was. Very thankful
Ashley Nicole
Ashley N.
Bill is amazing to work with, he is always knowledgeable, and comes as quickly as he can. They get your problem solved and work hard to do so. Melissa in the office does wonders to find you some help. I love this company!!
Melissa Greene
Melissa G.
I am so thankful you all were able to help us so quickly in replacing the HVAC system. It was so unbearably hot and it was taken care of within the week. Thanks for a job well done.
Gerri McKinley
Gerri M.
Excellent personnel – well trained, attentive to needs, on time, no BS — Good people. They care about what YOU need.
Charles Staton
Charles S.
The service was terrific. My only suggestion is that someone should phone the customer if the appointment time window can’t be made. I was expecting your techs between 10:00 and 12:00. At 1:00 I called your office, and 1/2 hour later I got an email stating the techs would be here between 2:00 and 4:00. Somebody should have asked if this change was okay. It is possible that I had another commitment at that time. A one minute phone call was all you needed to do.
Ernest Miller
Ernest M.
Professional group. Very helpful. Very efficient.
Mary-Lai Briley
Mary-Lai B.
Great job, AC is working great, job was done quickly and efficiently. Super happy and will recommend their expertise and day!
Joshua Lilly
Joshua L.
I called this morning at 8am and Bill showed up before 1PM. Very happy that the issue was resolved so quickly. I highly recommend Lilly Enterprises HVAC LLC.
Ellen Blackmon
Ellen B.
Excellent service. Bill is the best!
David Shaffer
David S.
very friendly and knowledgeable. Had time to ask questions.
Paul Gosselin
Paul G.
I called the business, Rex Lilly called me back on Monday, but I wasn’t home, he called back on Tuesday ask me was I going to be home that day, we set a time, he came and gave me an estimate that I agreed to. I ask when they would install it, he said as soon as it came in and he was able it inspect it, probably later this week, to my surprise they called the next day they called and asked was I going to be home and if they could go ahead and install the unit. The 2 men that came were very nice hard working men. A little later another man came to help them finish up, he said he had finished another job and came to help them. It seems like they work hard to get things done and are willing to help each other out.I am very pleased with the work they did.
Bo Sutton
Bo S.
Bill remembered me! He was pleasant and professional.
Anne & C. Warren Pope
Anne & C. Warren P.
Came on time and did a fantastic job installing my new heat pump. Great, friendly crew answered all my questions and made sure it was done right. Thank you!!!
Gerald Cessna
Gerald C.
We are very happy with Lilly Enterprise. They diagnosed a problem with our 20 yr old (Freon based) geo thermal system. They gave us repair and replacements options. We chose replacement. Work was clean, professional and they answered all of our questions. We had lots of questions. They also came prepared to purge our closed loop geothermal system. I would recommend them highly for routine checks and repairs.
Walter Morrissey
Walter M.
Bill did a great job. Thanks. Bill Templeton
Bill Templeton
Bill T.
Bill serviced our system and he was awesome. Honest, knowledgeable, and thorough. Five star!
Jerry Burroughs
Jerry B.
Came out same day after hvac quit and got it back up running and performed preventative maintenance too. Highly recommend!
Jay Gaskins
Jay G.
Bill Hopkins is a great HVAC technician! He’s the best technician Lilly Enterprises has ever had – in my book!
Nicholas McKinley
Nicholas M.
Bi-annual maintenance. Telephone reminder. Prompt and thorough maintenance checup
Tom O'Brien
Tom O.
Everyone at LE is highly professional, responsive, and reliable. I would highly recommend doing business with them. Cheapest isn’t always the best option like I learned. My client info was forwarded promptly and I heard from a Tech within hours of my call. I even got a call from the owner to make sure my concerns were addressed. Some places mandate system purchases or service plans and I never heard a mention with LE. They never told me I had to purchase from them only and was never pressured with a sales pitch.
Andrew Bost
Andrew B.
Bill was very informative about what he thought was needed to get our system working. Had to order parts and when they came in, scheduled a time to put them in. One part fixed the complete problem so the estimate was adjusted and the part not needed wasn’t billed for.Refreshing to do business with an honest company. We will be repeat customers!
Greg Collins
Greg C.
2.3 year old Daiken Evaporator Coil failed. Very disappointed with 16 ton main house unit. New coil was ordered and had to ship from Texas. All freon leaked out of old system and we had little to no heat for nearly a week. Thank goodness for gas log fireplace. Not Lilly’s fault, but wish I had bought the labor warranty 2 years ago. Will be writing Daiken as Freon is not included in their parts warranty. Lilly helped with costs but the point is the unit is 2.3 years old and should not have failed in the first place.
Skip Vail
Skip V.
Very prompt and professional. Great service.
Chris Venters
Chris V.
Lilly was on top of it from the start, from the first call, to installation, you couldn’t ask for better people and service!Thanks for the extra effort!!
Joseph Dixon
Joseph D.

We Are Proud to Offer Services in Craven, Beaufort, Pitt, Lenoir, Carteret, and Surrounding Eastern, NC. Contact us Today!

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