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What people really say about Lilly Enterprises!

Here at Lilly Enterprises LLC, we want to make sure our customers get the very best service possible.

Customer reviews can be a goldmine of insider info about the pros and cons of a service. Sorting through reviews might impact your confidence, good or bad, in a company, and you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. We hope that you’ll see positive gems in the mix of reviews we get so that gives you an idea of what our service is truly like at its best.

Please let us know how we are doing by clicking on your star level below! 

Professional group. Very helpful. Very efficient.
Mary-Lai Briley
Mary-Lai B.
Billy is a very personable service representative. Always kind and informative.
Lily sent someone out immediately and we had never used them. The tech Bill Hopkins was very nice and knew exactly what to do and diagnosed the problem. A real asset to your company.
Lorraine M.
A great experience. Everyone is so nice from the technician to the office staff.
Peggy Walker Barnes
Peggy Walker B.
Very pleased with customer service and plan for future updates. It is important to have confidence in someone who will help me maintain my investment.
Sherry Field
Sherry F.
Quick, as always, on time and professional
Greg MacDaid
Greg M.
Bill Hopkins is a great tech. Always polite, helpful, and extremely knowledgeable. It is a pleasure doing business with Lilly. Can not say enough good things about Lilly and the service Bill provides.Many thanks,Walt and Cindy Johnson
Walter Johnson
Walter J.
Bill showed up right when he said he would and fixed our problem without any issues. Very courteous and knowledgeable. He works very hard.
Shirley Baldwin
Shirley B.
We trust Lilly Enterprise. They have been providing spring and fall service to us for the last few years now. We have a GeoThermal system. We have not had any equipment failures. If we have a problem they would be the first number we would call. I would recommend them highly for any HVAC issue.
Walter Morrissey
Walter M.
Very friendly and courteous. Service man showed me details I needed to know about filter cleaning and changing.
Ronald Leverich
Ronald L.
Excellent service.
John Thompson
John T.
Fair, honest and quality work. Highly recommend their sales and service.
Greg Mills
Greg M.
I’m very excited about our new system. The workmanship was fantastic. Thanks again for all that you did and above your call of duty.
Chester Newsome
Chester N.
Bill is the kindest and best service guy at Lilly. He is very knowledgeable and able to explain things in layman’s terms when I have technical questions. Always on time, polite and efficient. I highly recommend Lilly Enterprises!
Jo Anne West
Jo Anne W.
Bill did an excellent job and quickly identified the root of my HVAC system’s issue and fixed the problem in a timely manner.
molly smith
molly S.
I have had one of the best experiences with an HVAC repair from Lilly. They communicated with me throughout the process. Bill was very knowledgeable and worked quick to fix my problem.
Jonnie Crabb
Jonnie C.
Thank you for the quick response. Fixed the problem and back up and running
Steve Holt
Steve H.
Thanks Lilly Enterprises and thanks Bill. Bill is a very polite and knowledgeable Hvac person. Give u all the information u need about the unit. I would call Bill anytime I have problems with my Hvac! Thanks again
Linda Williams
Linda W.
Excellent service. Bill is the best!
David Shaffer
David S.
Their tech Bill is great
neal ganaway
neal G.
Technician was professional and responsive to a concern. Luke arrived on the early side of the appointment window which was great.
Ellen Blackmon
Ellen B.
Had to replace bonus room Evaporator Coil on 4 year old Daiken, load new Freon, etc. Buy the labor warranty if you put in new units.
Skip Vail
Skip V.
Explained what was malfunctioning with A/C unit. Explained the cost and visually showed me the parts that needed to be replaced.
Kelvin Moses
Kelvin M.
Service representative was kind and answered all my questions.
Joyce Owens
Joyce O.
Great company… they sell and service brands you can trust.
Chris Coviello
Chris C.
Luke was very friendly and knowledgeable. Had time to ask questions.
Paul Gosselin
Paul G.
Timely, polite, professional.
Bill Staton
Bill S.
Always prompt, friendly, and knowledgeable. I recommend Bill and Lilly Hearing and Air!
Mike Fisher
Mike F.
Bill is amazing to work with, he is always knowledgeable, and comes as quickly as he can. They get your problem solved and work hard to do so.
Melissa Greene
Melissa G.
Luke provided excellent maintenance service, arrived on time and was very pleasant. I have never had any complaints with this company since my HVAC system as installed in 2014. The maintenance to my HVAC is done twice a year.
Nellie Walkinshaw
Nellie W.
The tech seems to be very knowledgeable and was extremely polite
Candice Wilson
Candice W.
Great company and knowledgeable employees
Judy Hoell
Judy H.
Thanks!!! It was great to see one of my former students offer such professional service along with one of his colleagues. Thanks Again!!
Mary Maultsby
Mary M.
Luke did a great job. He was thorough, polite and did a nice job.Areas of improvement: SCHEDULING This was rescheduled 3 times. I don’t like organizing someone to be here then having to repeat 3 times.Thanks. Bill Templeton
Bill Templeton
Bill T.

We Are Proud to Offer Services in Craven, Beaufort, Pitt, Lenoir, Carteret, and Surrounding Eastern, NC. Contact us Today!

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