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What people really say about Lilly Enterprises!

Here at Lilly Enterprises LLC, we want to make sure our customers get the very best service possible.

Customer reviews can be a goldmine of insider info about the pros and cons of a service. Sorting through reviews might impact your confidence, good or bad, in a company, and you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. We hope that you’ll see positive gems in the mix of reviews we get so that gives you an idea of what our service is truly like at its best.

Please let us know how we are doing by clicking on your star level below! 

Bill showed up right when he said he would and fix3d our problem without any issues. Very courteous and knowledgeable.
Shirley Baldwin
Shirley B.
Bill did an excellent job and quickly identified the root of my HVAC system’s issue and fixed the problem in a timely manner.
molly smith
molly S.
I have had one of the best experiences with an HVAC repair from Lilly. They communicated with me throughout the process. Bill was very knowledgeable and worked quick to fix my problem.
Jonnie Crabb
Jonnie C.
Thank you for the quick response. Fixed the problem and back up and running
Steve Holt
Steve H.
Quick, as always, on time and professional
Greg MacDaid
Greg M.
Thanks Lilly Enterprises and thanks Bill. Bill is a very polite and knowledgeable Hvac person. Give u all the information u need about the unit. I would call Bill anytime I have problems with my Hvac! Thanks again
Linda Williams
Linda W.
Excellent service. Bill is the best!
David Shaffer
David S.
Their tech Bill is great
neal ganaway
neal G.
Technician was professional and responsive to a concern. Luke arrived on the early side of the appointment window which was great.
Ellen Blackmon
Ellen B.
Had to replace bonus room Evaporator Coil on 4 year old Daiken, load new Freon, etc. Buy the labor warranty if you put in new units.
Skip Vail
Skip V.
Explained what was malfunctioning with A/C unit. Explained the cost and visually showed me the parts that needed to be replaced.
Kelvin Moses
Kelvin M.
Service representative was kind and answered all my questions.
Joyce Owens
Joyce O.
Great company… they sell and service brands you can trust.
Chris Coviello
Chris C.
Luke was very friendly and knowledgeable. Had time to ask questions.
Paul Gosselin
Paul G.
Timely, polite, professional.
Bill Staton
Bill S.
Fair, honest and quality work. Highly recommend their sales and service.
Greg Mills
Greg M.
Always prompt, friendly, and knowledgeable. I recommend Bill and Lilly Hearing and Air!
Mike Fisher
Mike F.
Lily is such a great company to do business with. The communication is wonderful, they are all so polite, and the work was done in a professional and timely manner. Bill was very knowledgeable, with great communication, and thorough. Would highly recommend this company.
Peggy Walker Barnes
Peggy Walker B.
Luke is an excellent repairman. He was very thorough and answered all questions in terms I could understand. On time, professional too.
Jo Anne West
Jo Anne W.
Bill is amazing to work with, he is always knowledgeable, and comes as quickly as he can. They get your problem solved and work hard to do so.
Melissa Greene
Melissa G.
Luke provided excellent maintenance service, arrived on time and was very pleasant. I have never had any complaints with this company since my HVAC system as installed in 2014. The maintenance to my HVAC is done twice a year.
Nellie Walkinshaw
Nellie W.
The tech seems to be very knowledgeable and was extremely polite
Candice Wilson
Candice W.
Great company and knowledgeable employees
Judy Hoell
Judy H.
Thanks!!! It was great to see one of my former students offer such professional service along with one of his colleagues. Thanks Again!!
Mary Maultsby
Mary M.
Luke did a great job. He was thorough, polite and did a nice job.Areas of improvement: SCHEDULING This was rescheduled 3 times. I don’t like organizing someone to be here then having to repeat 3 times.Thanks. Bill Templeton
Bill Templeton
Bill T.
Tech Luke showed up. Was polite, Courteous and professional. Showed me the voltage readings on the capacitor which was bad and replaced it.
I called the business, Rex Lilly called me back on Monday, but I wasn’t home, he called back on Tuesday ask me was I going to be home that day, we set a time, he came and gave me an estimate that I agreed to. I ask when they would install it, he said as soon as it came in and he was able it inspect it, probably later this week, to my surprise they called the next day they called and asked was I going to be home and if they could go ahead and install the unit. The 2 men that came were very nice hard working men. A little later another man came to help them finish up, he said he had finished another job and came to help them. It seems like they work hard to get things done and are willing to help each other out.I am very pleased with the work they did.7/11/23 They came out yesterday to do maintenance, Luke called to say what time he would be here, then had another call so called back to give new time. Did a good job,
Bo Sutton
Bo S.
Prompt, courteous, knowledgeable and professional. Great communication between the company and client.I was notified via text message of their arrival time including a photo of one of the techs for identification.
charlie Hill
charlie H.
Very pleased with customer service and plan for future updates. It is important to have confidence in someone who will help me maintain my investment.
Sherry Field
Sherry F.
Thank You Lilly Enterprise and Technician Bill. Great work! On time and explained the issue to this layman. If you need AC/Heating these people are Pro’s!
Randy Krank
Randy K.
Called during a busy time where appointments were 1 week out for all others. He fit us in and got our air back on fast fast fast. Great service.
Todd Frankson
Todd F.
Very good service
Hannah Hoopengarner
Hannah H.
Bill explained the situation good
Travis McCray
Travis M.

We Are Proud to Offer Services in Craven, Beaufort, Pitt, Lenoir, Carteret, and Surrounding Eastern, NC. Contact us Today!

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