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What people really say about Lilly Enterprises!

Here at Lilly Enterprises LLC, we want to make sure our customers get the very best service possible.

Customer reviews can be a goldmine of insider info about the pros and cons of a service. Sorting through reviews might impact your confidence, good or bad, in a company, and you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. We hope that you’ll see positive gems in the mix of reviews we get so that gives you an idea of what our service is truly like at its best.

Please let us know how we are doing by clicking on your star level below! 

Always prompt, friendly, and knowledgeable. I recommend Bill and Lilly Hearing and Air!
Mike Fisher
Mike F.
Lily is such a great company to do business with. The communication is wonderful, they are all so polite, and the work was done in a professional and timely manner. Bill was very knowledgeable, with great communication, and thorough. Would highly recommend this company.
Peggy Walker Barnes
Peggy Walker B.
Luke is an excellent repairman. He was very thorough and answered all questions in terms I could understand. On time, professional too.
Jo Anne West
Jo Anne W.
Bill is amazing to work with, he is always knowledgeable, and comes as quickly as he can. They get your problem solved and work hard to do so.
Melissa Greene
Melissa G.
Luke provided excellent maintenance service, arrived on time and was very pleasant. I have never had any complaints with this company since my HVAC system as installed in 2014. The maintenance to my HVAC is done twice a year.
Nellie Walkinshaw
Nellie W.
The tech seems to be very knowledgeable and was extremely polite
Candice Wilson
Candice W.
Great company and knowledgeable employees
Judy Hoell
Judy H.
Thanks!!! It was great to see one of my former students offer such professional service along with one of his colleagues. Thanks Again!!
Mary Maultsby
Mary M.
Luke did a great job. He was thorough, polite and did a nice job.Areas of improvement: SCHEDULING This was rescheduled 3 times. I don’t like organizing someone to be here then having to repeat 3 times.Thanks. Bill Templeton
Bill Templeton
Bill T.
Tech Luke showed up. Was polite, Courteous and professional. Showed me the voltage readings on the capacitor which was bad and replaced it.
I called the business, Rex Lilly called me back on Monday, but I wasn’t home, he called back on Tuesday ask me was I going to be home that day, we set a time, he came and gave me an estimate that I agreed to. I ask when they would install it, he said as soon as it came in and he was able it inspect it, probably later this week, to my surprise they called the next day they called and asked was I going to be home and if they could go ahead and install the unit. The 2 men that came were very nice hard working men. A little later another man came to help them finish up, he said he had finished another job and came to help them. It seems like they work hard to get things done and are willing to help each other out.I am very pleased with the work they did.7/11/23 They came out yesterday to do maintenance, Luke called to say what time he would be here, then had another call so called back to give new time. Did a good job,
Bo Sutton
Bo S.
Prompt, courteous, knowledgeable and professional. Great communication between the company and client.I was notified via text message of their arrival time including a photo of one of the techs for identification.
charlie Hill
charlie H.
Very pleased with customer service and plan for future updates. It is important to have confidence in someone who will help me maintain my investment.
Sherry Field
Sherry F.
Thank You Lilly Enterprise and Technician Bill. Great work! On time and explained the issue to this layman. If you need AC/Heating these people are Pro’s!
Randy Krank
Randy K.
Called during a busy time where appointments were 1 week out for all others. He fit us in and got our air back on fast fast fast. Great service.
Todd Frankson
Todd F.
Very good service
Hannah Hoopengarner
Hannah H.
Bill explained the situation good
Travis McCray
Travis M.
Technician is always curtious and checks to make sure everything is working correctly.
Scott Speicher
Scott S.
They did a wonderful job installing my furnace. Went above and beyond to make sure unit was working well and everyone was very professional and kind, including office staff.
P Bennett
P B.
Bill, their technician is a great guy and very knowledgeable.
Shannon Albers
Shannon A.
We continue to be very happy with Lilly Enterprise. They came today (March 2023) to do a routine spring checkup to make sure we are ready for summer heat. I would recommend them highly for any HVAC issue.
Walter Morrissey
Walter M.
Bill is professional, friendly, knowledgeable, time efficient and an all around great guy. He knows what he’s doing, quickly figures out the issues and gets them fixed in a timely manner.The office staff is always pleasant and courteous, is concerned about my issues and getting a technician scheduled to me as quickly as possible.I just recommended them to my mother to replace her old system.
lindy barr
lindy B.
Free estimate on HVAC, competitive pricing. We wanted a Trane system.
Tremayne Perry
Tremayne P.
Service tech was very responsive and informative to best practices for optimal performance.Thks
Clifford Lennox
Clifford L.
Good job done!! Reliable and honest.
beth gregory
beth G.
Very knowledgeable and professional.
Tom .J
Tom ..
very friendly and knowledgeable. Had time to ask questions.
Paul Gosselin
Paul G.
They are the only company I trust to maintain our geothermal system. Professional and clear communication of the status of our system.
Elizabeth Hobgood
Elizabeth H.
Bill was excellent and diagnosed the issue right away.
Phil Yandel (PhilCYA)
Phil Yandel (.

We Are Proud to Offer Services in Craven, Beaufort, Pitt, Lenoir, Carteret, and Surrounding Eastern, NC. Contact us Today!

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