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What people really say about Lilly Enterprises!

Here at Lilly Enterprises LLC, we want to make sure our customers get the very best service possible.

Customer reviews can be a goldmine of insider info about the pros and cons of a service. Sorting through reviews might impact your confidence, good or bad, in a company, and you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. We hope that you’ll see positive gems in the mix of reviews we get so that gives you an idea of what our service is truly like at its best.

Please let us know how we are doing by clicking on your star level below! 

Found short in wiring causing repeat disruptions with thermostat. Worked in rain doing so. Great service!
Mike Fisher
Mike F.
Service tech was very responsive and informative to best practices for optimal performance.Thks
Clifford Lennox
Clifford L.
Good job done!! Reliable and honest.
beth gregory
beth G.
Very knowledgeable and professional.
Tom .J
Tom ..
very friendly and knowledgeable. Had time to ask questions.
Paul Gosselin
Paul G.
We are very happy with Lilly Enterprise. They were performing routine semi annual maintenance to make sure we we ready for colder weather. The technician quickly corrected a problem for a backup heat strip system. I would recommend them highly for routine checks and repairs.
Walter Morrissey
Walter M.
They are the only company I trust to maintain our geothermal system. Professional and clear communication of the status of our system.
Elizabeth Hobgood
Elizabeth H.
Bill was excellent and diagnosed the issue right away.
Phil Yandel (PhilCYA)
Phil Yandel (.
Always appreciate their professional, responsive technicians. They know what they are doing and care about their customers. Outstanding qualities in HVAC service business!!
Laura Staton
Laura S.
Great gentleman, super nice. Love how fast and helpful he was. Very thankful
Ashley Nicole
Ashley N.
Bill is amazing to work with, he is always knowledgeable, and comes as quickly as he can. They get your problem solved and work hard to do so. Melissa in the office does wonders to find you some help. I love this company!!
Melissa Greene
Melissa G.
I am so thankful you all were able to help us so quickly in replacing the HVAC system. It was so unbearably hot and it was taken care of within the week. Thanks for a job well done.
Gerri McKinley
Gerri M.
Excellent personnel – well trained, attentive to needs, on time, no BS — Good people. They care about what YOU need.
Charles Staton
Charles S.
The service was terrific. My only suggestion is that someone should phone the customer if the appointment time window can’t be made. I was expecting your techs between 10:00 and 12:00. At 1:00 I called your office, and 1/2 hour later I got an email stating the techs would be here between 2:00 and 4:00. Somebody should have asked if this change was okay. It is possible that I had another commitment at that time. A one minute phone call was all you needed to do.
Ernest Miller
Ernest M.
Professional group. Very helpful. Very efficient.
Mary-Lai Briley
Mary-Lai B.
Great job, AC is working great, job was done quickly and efficiently. Super happy and will recommend their expertise and day!
Joshua Lilly
Joshua L.
I called this morning at 8am and Bill showed up before 1PM. Very happy that the issue was resolved so quickly. I highly recommend Lilly Enterprises HVAC LLC.
Ellen Blackmon
Ellen B.
Excellent service. Bill is the best!
David Shaffer
David S.
I called the business, Rex Lilly called me back on Monday, but I wasn’t home, he called back on Tuesday ask me was I going to be home that day, we set a time, he came and gave me an estimate that I agreed to. I ask when they would install it, he said as soon as it came in and he was able it inspect it, probably later this week, to my surprise they called the next day they called and asked was I going to be home and if they could go ahead and install the unit. The 2 men that came were very nice hard working men. A little later another man came to help them finish up, he said he had finished another job and came to help them. It seems like they work hard to get things done and are willing to help each other out.I am very pleased with the work they did.
Bo Sutton
Bo S.
Came on time and did a fantastic job installing my new heat pump. Great, friendly crew answered all my questions and made sure it was done right. Thank you!!!
Gerald Cessna
Gerald C.
Bill did a great job. Thanks. Bill Templeton
Bill Templeton
Bill T.
Bill serviced our system and he was awesome. Honest, knowledgeable, and thorough. Five star!
Jerry Burroughs
Jerry B.
Came out same day after hvac quit and got it back up running and performed preventative maintenance too. Highly recommend!
Jay Gaskins
Jay G.
Bill Hopkins is a great HVAC technician! He’s the best technician Lilly Enterprises has ever had – in my book!
Nicholas McKinley
Nicholas M.
Bi-annual maintenance. Telephone reminder. Prompt and thorough maintenance checup
Tom O'Brien
Tom O.
Everyone at LE is highly professional, responsive, and reliable. I would highly recommend doing business with them. Cheapest isn’t always the best option like I learned. My client info was forwarded promptly and I heard from a Tech within hours of my call. I even got a call from the owner to make sure my concerns were addressed. Some places mandate system purchases or service plans and I never heard a mention with LE. They never told me I had to purchase from them only and was never pressured with a sales pitch.
Andrew Bost
Andrew B.

We Are Proud to Offer Services in Craven, Beaufort, Pitt, Lenoir, Carteret, and Surrounding Eastern, NC. Contact us Today!

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